Upgrading to a smart meter is a quick and simple process. Here’s what you can expect.
Meter upgrades in your neighborhood
As of mid-2026, most meter upgrades are complete.
- If the electric or water meter still needs to be changed, it will be upgraded during normal maintenance.
- An EWEB technician with appropriate identification and wearing logo apparel will perform the upgrade at no cost to you.
- An EWEB technician will knock on your door before changing the meter.
- Meter upgrades typically take about 10 minutes; expect a brief interruption in your service.
- Please contact EWEB if you don't have power or are having electrical issues.
- After a water meter upgrade, you may notice temporary air bubbles or small amounts of debris in your water. If so, run cold water until it clears. Learn about troubleshooting color, taste or smell issues and how to contact EWEB for water assistance.
Be sure there is nothing blocking access to the meters
Utility personnel must be able to access meters at any time for maintenance, inspections, or outages. This means keeping the area free of household items such as yard tools, sheds, or storage bins, as well as leaves, vegetation, or mud. Your help ensures our crews can complete upgrades safely and stay on schedule.
