Questions?
Email our energy experts at ems.answers@eweb.org or call 541-685-7088 for more information and to get started.
For all loan specific questions, email ems.loans@eweb.org or call 541-685-7318.
Considering a ductless heat pump?
A ductless heat pump that is powered by electricity is cheaper to install and operate than any other heating system. Ductless systems are easy to maintain, provide significant bill savings, improve air quality, and offer year-round comfort with a built-in air conditioner.
To serve your better, we are upgrading our customer information and billing system, which has been in place since the 1990s and is ready for an upgrade.
As we prepare for this major update, some programs and features are temporarily unavailable – including our customer programs. We are temporarily pausing all new applications for customer rebates, loans and environmental programs. We will begin accepting new applications in early December when we have transitioned to our new systems.
We appreciate your patience and apologize for any inconvenience this may cause. Please do not hesitate to reach out if you have any questions or concerns. EWEB staff will still be available to answer all questions regarding our efficiency and water conservation programs during this period.
Learn more about our system upgrades and scheduled downtime here.
We offer these rebates or loans
Standard rebates and loans:
- $800 rebate per home, or
- Up to a $6000 zero-percent interest loan for single-head systems plus $2000 for each additional head (maximum 5 total heads). For systems with both ductless heads and ducted minisplits, we offer a loan up to $14,000.
- Loans and rebates cannot be combined
- Loan terms: Under $5K is 48 month term and $5K and over is 60 month term.
- EWEB requires ALL homeowners be loan applicants. Missing home owner applications will delay your loan application process.
Income-based rebates and loans:
- Owner-occupied rebate $4,500
- Rental rebate $1,000
- Up to a $6000 zero-percent interest loan for single-head systems plus $2000 for each additional head (maximum 5 total heads). For systems with both ductless and ducted indoor units, we offer a loan up to $14,000.
- Loan is available in addition to rebate for costs above rebate amount.
- Loan terms: Under $5K is 48 month term and $5K and over is 60 month term.
- EWEB requires ALL homeowners be loan applicants. Missing home owner applications will delay your loan application process.
- Loans and rebates may be combined for income-qualified applicants.
- Please see income-based qualifications here.
Program eligibility
- All EWEB electric customers may be eligible. Please apply and receive EWEB pre-approval before scheduling installation.
- The new Ductless Heat Pump must serve the primary living area of the home. If the pre-existing heating system is non-electric, the new Ductless Heat Pump also must be the primary heating system serving more than 50 percent of the home's heated living area.
- The participant's signature on the residential application is required. The participant must be the EWEB account holder (or authorized on the account), owner or owner's representative.
- Loan approval is based on your EWEB credit history and credit report. Approved loan amounts may vary based on approved credit. Loan applicant(s) must be the homeowner(s).
- Single- or multi-head systems may be installed in single-family homes, manufactured homes, side-by-side condos/townhomes, or apartments. Multifamily apartment units must have electric zonal resistance heat to qualify. If you are unsure whether your home qualifies, please call us at 541-685-7088.
- For another dwelling on the same tax lot to qualify for an additional rebate or loan, the unit must have its own kitchen, bathroom(s) and bedroom(s), have separate electric service, and be occupied by a customer as a primary residence. Each customer may only have one primary residence.
- For a heat pump system with both ductless and ducted indoor units, the above ductless incentives apply if the total BTU capacity of ductless indoor units is greater than the total capacity of the ducted indoor units; the ducted incentives apply if the total capacity of the ducted indoor units is greater, see our ducted heat pump page for details.
- Only one (1) ductless heat pump rebate or loan per home, unless an existing heat pump system is removed and replaced with a qualifying system (at least 11 HSPF or 9.5 HSPF2).
- If there is a pre-existing heat pump in the home, it must be removed and replaced with a qualifying system (at least 11 HSPF or 9.5 HSPF2) in order to receive a rebate or loan.
- The system must be installed by a licensed HVAC installer.
- Installation documentation must be received before any payment is processed. For necessary documentation and other resources, visit our contractor page.
Get Started!
As we transition to a new customer information and billing system, we have temporarily paused program applications. We will begin accepting new applications in early December when we have transitioned to our new systems.
We appreciate your patience and apologize for any inconvenience this may cause. Please do not hesitate to reach out if you have any questions or concerns. EWEB staff will still be available to answer all questions regarding our efficiency and water conservation programs during this period.
Learn more about our system upgrades and scheduled downtime here.
Check out more ways to save
Insulation, Air Sealing and Windows Program
We offer rebates to help you upgrade your home's existing shell with energy-efficient products. Improve your insulation and you can conserve heating and save money over time.
Heat pump water heater program
We promote energy efficiency by offering you a streamlined and cost-effective way to replace your home's existing water heater with an energy-efficient heat pump water heater.
Ducted heat pump program
High-efficiency heat pumps are ideal for our mild Pacific Northwest climate.
Save energy
Saving money on your energy bill may be easier than you think. Everyday actions can add up. Check out tips that could deliver real savings.
Water Conservation Tips
Check out ideas for saving water inside and outside of your home. You can also take advantage of our rebates for customer-side hand valves and ultra high efficiency toilets.
