EWEB is committed to delivering clean, affordable, and reliable electricity and water, while meeting our community's changing needs. To serve you better, we're upgrading our customer information and billing system, which has been in place since the 1990s and is ready for a refresh.
We will migrate to the new portal and billing system in late November through early December. As a part of this process, you may notice several changes in the upcoming weeks.
Important things to know
- Leading up to the change, some payment features will be unavailable.
- The refreshed online portal will have a new look and enhanced security, including multi-factor authentication to better protect your personal information.
- When the upgrade is live, you'll be prompted to change your password.
- All customers will be assigned a new account number.
- New features and tools are coming!
Some services unavailable
Starting November 27, several features on MyAccount, our customer portal, will be temporarily unavailable, including the ability to make payments, update account settings, or register a new account. This downtime is expected to last 5 days, so please plan accordingly by completing any payments or updates before November 27.
As we prepare for a major portal upgrade and transition to a new customer information and billing system, some portal features and customer programs may already be unavailable. We appreciate your patience and apologize for any inconvenience this may cause.
Features and programs that are currently unavailable:
Pay Later - The option to schedule a payment for a future date has been temporarily disabled. During this period, all payments made through the portal will process immediately on the day they were initiated.
Budget Bill - Enrollment in the Budget Bill program is currently unavailable. We will resume enrollment in early January 2025.
We thank you for your understanding as we work to improve your experience with our upgraded system.
MyAccount; Your online customer portal
At EWEB, we're committed to making it easier for you to do business with us by putting more control in your hands. That's why we're improving the basics, like our online customer portal, which lets you securely manage your personal and business accounts from any device.
MyAccount, EWEB's online customer portal is getting an update! You can expect to see a fresh new design, user-friendly layout, and enhanced security through multi-factor authentication (MFA). You will still have access to the features and tools you are familiar with, including:
- Updating your profile information
- Managing payments
- Signing up for alerts and notifications via text or email
- Managing multiple accounts, such as home and small business accounts
The upgraded portal will also enable EWEB introduce new customer programs and services in the future.
Migrating to the updated portal: New passwords and identify verification
We are dedicated to making the transition to our upgraded customer portal as seamless as possible for existing users.
If you're already registered there's no need to create a new profile or re-register your account(s). Simply login with your usual credentials on the new platform and you will be prompted to verify your identity through multi-factor authentication (MFA) and change your password.
EWEB takes your data security seriously. By using an MFA process for initial logins on new devices, we ensure your personal information remains safe and private.
New Account Numbers
As part of the upgrade to our customer information and billing system, all EWEB customers will receive a new, numeric-only account number (no dashes or letters).
New account numbers will be available in early December, coinciding with the launch of our updated customer portal. For a limited time, your old account number can still be used for some actions.
You can find your new account number at the top of your EWEB bill, by contacting customer service, or by logging into the online portal under “Account Information.”
Please note: Due to variations in billing cycles, your first bill in December may not include your new account number. By January 2025, all customers will have received a bill with their updated account number.
Your account number is required for several actions, including:
-Paying your bill online as an unregistered user
-Paying by phone, check or Walmart Pay
-Registering for MyAccount, EWEB's online customer portal
